Convuent

Start by connecting every place customers talk about you—Google Business Profiles, Yelp, TripAdvisor, social networks, app stores, and in‑app or web forms. Convuent pulls new ratings and comments into one workspace and alerts you instantly by email, push, or Slack so nothing slips. Triage with rules: prioritize by location, score, or phrases like “refund” or “late delivery.” Use reply templates with merge fields, translate on the fly, and set SLAs so teammates know what to handle first. Assign, @mention, and add internal notes to coordinate handoffs, then close issues with a clear resolution and follow‑up survey. On the go, open the iOS or Android app to approve drafts or send quick replies.

Turn satisfied customers into social proof. Build automated post‑purchase or post‑visit flows that invite feedback via SMS or email. Route promoters to the public sites that need a lift and direct detractors to a private form for service recovery. A/B test subject lines and timing, enforce opt‑out rules, and throttle volume by location to keep operations steady. Motivate staff with leaderboards, badges, and goals tied to reply speed and quality. Roll up performance by store, region, product line, or agent to spot coaching needs and recognize wins.

Listen beyond stars and averages. Convuent groups recurring themes and applies sentiment scoring so you can see what’s driving delight or frustration—check‑in speed, packaging, staff friendliness, pricing, or feature gaps. Set anomaly alerts for sudden swings or viral moments, and benchmark against competitors where available. Track reply rate, median time to first response, and the downstream impact on clicks, calls, and bookings. Tag campaigns with UTMs, compare perception before/after promotions, and export ready‑to‑share reports for stakeholders.

Publish trust where it converts. Use the on‑site review widget to curate your best quotes from multiple sources, filtering by platform, language, rating, or product. Drop a single embed to display styled testimonials and optional structured data for richer search results. Moderate submissions in one place, keep a full audit trail, and syndicate chosen quotes to your social channels with brand‑safe templates. Everything runs in the cloud—no installs or maintenance required—yet native mobile apps keep you responsive anywhere. Whether you manage a single boutique or a multi‑location operation, Convuent turns everyday feedback into action, advocacy, and growth.